Login Issues for Portal & App – eDispatches

Assistance with Logging into eDispatches Portal or Mobile App

We understand that it can be frustrating when you're trying to log in and encounter difficulties. We're here to help you get back into your eDispatches account quickly! This article provides resources and tips to troubleshoot common login issues for both the web portal and the iPhone/Android applications.

Before You Start: Essential Checks

Internet Connection: Ensure you have a stable internet connection.
App Updates: If you're using the mobile app, make sure it's updated to the latest version.

Common Login Issues and Solutions

Here are some of the most common reasons users experience login difficulties:

Incorrect Username:
- One of the most frequent issues is simply a typo in your username. Double-check that you've entered it correctly.
- Tip: If you're unsure of your exact username, you can easily retrieve it by visiting our "Forgot Username" page: Forgot Username
Incorrect Password:
- Ensure that you are entering your password accurately, paying attention to case sensitivity (e.g., "Password123" is different from "password123").
- Tip: If you've forgotten your password or are encountering persistent "incorrect password" errors, you can reset it here: Forgot Password

Special Note for Account Administrators

Important Tip for Administrators: If you are an account administrator, you often have two distinct sets of credentials:

Portal Login: Used for accessing the eDispatches web-based administration portal (typically for managing accounts, settings, etc.).
App Login: Used for logging into the eDispatches mobile application (for receiving dispatches, managing your personal app settings, etc.).

It's very common for administrators to confuse these two sets of credentials. Please ensure you are using the correct login details for the platform you are trying to access. If you are trying to log into the mobile app, use your app credentials, not your portal credentials, and vice versa.

Additional Troubleshooting Tips

Clear Cache/Cookies (Web Portal): If you're using the web portal, try clearing your browser's cache and cookies. This can resolve issues related to old stored data.
Reinstall App (Mobile App): For persistent issues with the mobile app, try uninstalling and then reinstalling it. This can often resolve corrupted app data.
Check for Multiple Accounts: In some cases, users might have multiple eDispatches accounts. Ensure you are attempting to log in with the correct account details.
Temporary Lockout: After several failed login attempts, your account might be temporarily locked for security reasons. Wait a few minutes and try again.

Still Having Trouble?

If you've followed these steps and are still unable to log in, please don't hesitate to contact our support team. Provide as much detail as possible about the issue you're experiencing, including:

The exact error message you receive (if any).
Whether you're trying to log into the web portal or the mobile app (and device type).
Any troubleshooting steps you've already tried.

We're here to help!