Update/Change Phone Number

Applies To: eDispatches Account Administrators & Recipient Management

When a user updates their mobile phone number, an Account Administrator must update the phone number field within the recipient's profile in the web portal to ensure uninterrupted alert delivery.

Note: If you are an end-user who recently changed phone numbers, please contact your department's Account Administrator to request this update.

Updating a Recipient's Phone Number

1. Access Recipients Tab: Log into the administrative web portal and select Recipients in the top navigation menu. 
   
2. Select Recipient & Update Number: Click on the recipient's name to open their profile menu, locate the phone number field, and enter the new 10-digit mobile number. 
   
3. Save Changes: Click Save at the bottom of the profile panel to apply the change.