How to Delete Your eDispatches Account

Applies To: All eDispatches App & Phone/SMS Notification Users

If you no longer wish to use eDispatches, you can request account deletion through your department administrator or delete your user profile directly within the mobile app.

1. Contact Your Account Administrator (Recommended)

The most comprehensive way to stop all notifications is to request removal through your organization's eDispatches administrator.

• Request Department Removal: Contact your fire department, EMS agency, or organization to request account deletion.
• Remove Phone Assignment: Ask your account administrator to remove your phone number and profile from all department subscriptions.

2. Delete Your Profile via Mobile App

If you use the eDispatches app on iOS or Android, you can initiate profile deletion directly in the app:

1. Open the eDispatches app on your mobile device.
2. Tap More in the navigation menu.
3. Select Account.
4. Tap Edit Profile.
5. Scroll down and select Delete Account.

Important Account Deletion Notes

• Continued Phone/SMS Alerts: Deleting your profile via the app removes mobile app access, but your administrator must also remove your phone number from the portal to stop SMS texts and voice call dispatches.
• Full Removal Required: If you continue receiving notifications after deleting your profile, contact your department administrator to ensure your phone number is purged from all active dispatch lists.