Forgot Password

Applies To: eDispatches App & Web Portal Password Resets

If you have forgotten your password or are unable to log into your account, follow these steps to reset your credentials using your registered email address or phone number.

Password Reset Instructions

1. Access the Reset Page: If you know your Username, go directly to the Password Reset Page.
2. Receive Reset Link: You will receive an automated email or SMS text message containing a password reset link.
3. Create a New Password: Click the link and enter your new password. 
   Password Requirements: Minimum 8 characters, including at least one uppercase letter, one lowercase letter, and one number.
4. Confirmation: A confirmation message will confirm that your password has been successfully updated.

Resetting Password from the Mobile App

You can also initiate a password reset directly from the eDispatches app login screen by tapping Forgot Password? below the login fields.