Update/Change Account Admin

Applies To: eDispatches Account Administrators & Department Management

Instructions for updating the primary eDispatches Account Administrator, either through the self-service web portal or by submitting an official administrator change request.

Updating Account Administrator (Current Administrator Access)

If the existing Account Administrator is active and able to log into the web portal, follow these steps to transfer administrative ownership:

1. Access Account Settings: Log into the administrative web portal and click Account in the top right corner. 
   
2. Open Plan Tab: Ensure you are on the Plan tab in the account menu. 
   
3. Update Administrator: Under the Plan Details section, click Update/Change Account Administrator. 
   
4. Save New Details: Fill out the required contact details for the new administrator and click Save to apply the changes.

Requesting Administrator Change (Previous Administrator Unavailable)

If the previous Account Administrator has left the department or is no longer available, follow this verification procedure to request an administrative account reset:

1. Contact Support: Notify eDispatches Support immediately to document the transition request.

2. Submit Official Letterhead Request: Provide a written request on official department letterhead detailing the reason for the change. Include the new administrator's contact information:

   • First Name
   • Last Name
   • Email Address
   • Mobile Phone Number

   Transmit the PDF request via email to support@edispatches.com or via fax to 973-761-2479.

3. Verification Processing: Allow 1–2 business days for support staff to review and verify the official request.
4. Credential Issuance: Upon approval, eDispatches Support will issue new administrative credentials to the designated primary administrator.