Removing Unwanted Tone or Department Assignments

Applies To: All eDispatches Users & Personnel

If you are receiving eDispatches notifications for an unassigned tone or department, use the following procedures to disable alerts or request account removal.

1. Contact Your Account Administrator (Recommended)

The most effective solution is to have your organization's eDispatches Account Administrator modify your account permissions directly.

• Request your administrator to remove your mobile number from the specific department account.
• Request your administrator to unassign the specific radio tone associated with your profile.

2. Disable Notifications Manually

If your device is registered under multiple tones or departments, you can manage notification preferences within your portal:

• Open the eDispatches Mobile App or log into the user portal.
• Navigate to Notification Settings.
• Toggle off alerts for the specific tone or department you no longer wish to receive.

Support Staff Scope

eDispatches Support Staff cannot directly modify individual user account assignments, assigned tones, or department lists. All profile assignment changes must be executed by your local Account Administrator.