Removing Unwanted Tone or Department Assignments

If you are receiving eDispatches notifications for a tone or department that you are no longer associated with, here are your options to stop those alerts.

1. Contact Your Account Administrator (Recommended)

The most effective and recommended solution is to have the person who manages your organization's eDispatches account (your Account Administrator) make the change.

• Ask your administrator to either remove your number from the specific department's account or to remove the tone associated with your number.

2. Disable Notifications Yourself

If your number is associated with multiple tones or departments, you might be able to manage this yourself.

• Check within your eDispatches mobile app or user portal for a setting that allows you to disable receiving notifications for the specific department or tone you no longer need.

A Note on Support Staff

We highly recommend working with your organization's Account Administrator to resolve this. Our support staff has limited ability to directly modify user accounts, tones, or department assignments. Your administrator has the necessary access to ensure your assignment is corrected, which is the most reliable way to stop unwanted notifications.