Update/Change Phone Carrier

Applies To: eDispatches Account Administrators & Recipient Management

When a user switches cellular providers, an Account Administrator must update the recipient's phone carrier in the web portal. An incorrect cellular carrier assignment will cause text message alerts to become undeliverable.

Note: If you are an end-user who recently changed providers, please contact your department's Account Administrator to request this update.

Updating a Recipient's Cellular Carrier

1. Access Recipients Tab: Log into the administrative web portal and select Recipients in the top navigation menu. 
   
2. Select Recipient & Carrier: Click on the recipient's name to open their profile settings, then select the new provider from the Carrier dropdown menu. 
   
3. Save Changes: Click Save at the bottom of the profile menu to apply the updated carrier settings.