CAD Mapping Not Working Correctly

If you are experiencing issues with CAD mapping not displaying correctly in your eDispatches app, there are several common reasons this may occur. This article will guide you through the potential causes and solutions.

1. Incorrect or Improperly Formatted Address Data

The most frequent reason for mapping inaccuracies is related to the address information provided in the CAD alert.

• Incorrect Address: Ensure the address provided by the dispatch center is accurate and complete.
• Improper Format: The way the address is formatted can affect how our system interprets it.

Solution: Verify the address data sent from your dispatch center.

2. eDispatches CAD Parser Issues

For CAD alerts to be accurately mapped, eDispatches requires a proper parser applied to your CAD alerts. This parser is responsible for extracting the location information and mapping it correctly within the app.

• Missing Parser: If a parser is not correctly set up for your dispatch center, mapping will not function.
• Outdated Parser: If your dispatch center has recently modified or changed its CAD data (e.g., changes in the data structure, field names, or how location information is presented), the existing eDispatches parser may no longer be able to correctly identify and process the location data. This is a common reason why mapping may have been working previously but suddenly stopped.

Solution:

• To ensure your CAD alerts are being read correctly, a proper parser needs to be applied. If your CAD data has been recently modified, this parser may need to be updated to account for the changes.

3. Optimize Location Data: Latitude and Longitude

While physical addresses can be mapped, providing latitude and longitude coordinates is significantly more accurate and reliable, and can resolve many incorrect mapping issues.

• Physical Address Limitations: Physical addresses can sometimes be ambiguous or lead to less precise mapping.
• Latitude and Longitude Precision: Providing exact coordinates ensures the most accurate mapping directly to the incident location.

Recommendation: If your dispatch center is able to provide latitude and longitude instead of or in addition to the physical address within the CAD data, this is highly recommended for optimal mapping accuracy.

Need Further Assistance?

If you've reviewed these points and are still experiencing mapping issues, and if you haven't already submitted a ticket, please do so. Include details about the specific incidents where mapping failed. Providing examples of the CAD data (without sensitive information) and screenshots of the mapping issue can help us diagnose and resolve the problem more quickly.

For additional details on eDispatches CAD messaging guidelines, please refer to: eDispatches CAD Messaging Guidelines