If you are trying to create a new account in the app and the Continue button is grayed out, unclickable, or unresponsive, this is usually caused by how your information is being entered into the sign-up fields.
Why Is This Happening?
If you use a password manager (such as 1Password, LastPass, or iCloud Keychain) or your device's browser/keyboard autofill feature, the system may not detect that the fields have been filled out correctly. Autofill tools can sometimes fail to trigger the app's field validation checks, leaving the sign-up form under the impression that required information is still missing.
How to Fix It
Clear the Autofilled Fields: Tap into each text box and delete any automatically populated text.
Manually Type Your Information: Type out each field line-by-line using your device's keyboard:
Full Name
Email Address
Phone Number
Password
Check for Hidden Spaces: Ensure there are no trailing spaces at the end of your email address or phone number, as copy-pasting or autofill frequently adds an extra space at the end.
Tap Away: Once all fields are typed manually, tap anywhere outside the text boxes to allow the app to validate your inputs.
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