160-Character Text Message Limit

Starting in August 2025: Character Limitations

Text alerts sent through all mobile carriers will be limited to displaying only the first 160 characters. This means any information beyond that limit risks being cut off or delayed.

To help mitigate this, agency administrators can utilize Parsing for Text Display. This tool allows admins to remove unnecessary data and move the most critical details to the beginning of the message to ensure they are seen.

Stopping All eDispatches Texts

To stop receiving all eDispatches text messages from your service, text the word STOP to 4401. If you only want to stop texts for a specific agency or account, you can log in to your profile and disable text messages for that particular agency.

Restarting eDispatches Texts

If you've previously stopped your eDispatches text messages and want to start receiving them again, text the word START to 4401.

Recommended Solution: Use the eDispatches App

While text messaging has historically been a primary method for receiving alerts, we strongly encourage all users who rely on CAD messages to use the eDispatches iOS or Android app.

As mobile carriers become less reliable due to strict spam detection and the 160-character limitation, the mobile app remains the best and most reliable solution for receiving comprehensive call information.

Benefits of the App vs. Text Messaging:

• Full CAD Details: Avoid the 160-character cutoff and receive the entire message every time.

• Mapping Functions: Gain instant access to integrated mapping and navigation to assist with response times.

• Higher Reliability: App notifications are not subject to the same carrier spam filters that can delay or block traditional text messages.

• Enhanced Features: Access full call history and agency-specific details that texts cannot support.