ESO FAQ

Applies To: eDispatches System Administrators & ESO Integration Setup

Frequently asked questions regarding configuring the CAD alert data integration between eDispatches and ESO emergency reporting software.

Frequently Asked Questions

Q: What is ESO?

A: ESO is an emergency management reporting platform used by Fire & EMS agencies for tracking incident calls and generating operational reports.

Q: Is there an additional cost from eDispatches for this integration?

A: No. eDispatches does not charge any additional fees to enable or use the ESO integration.

Q: What software modules are required from ESO?

A: Your agency must subscribe to or purchase access to ESO's Properties and Fire Properties API modules.

Q: How do I obtain an API key from ESO?

A: Log into the ESO admin portal, navigate to API Management, and select Subscriptions. If this menu option is unavailable, contact ESO API Support at APISupport@eso.com.

Q: How do I obtain a CAD Registry ID from ESO?

A: Contact ESO Customer Success at success@eso.com to request your organization's unique CAD Registry ID.

Q: What steps are required once I have the API Key and CAD Registry ID?

A: Email both credentials to eDispatches Support at support@edispatches.com to complete and activate the backend API connection.

Q: What data fields map from eDispatches CAD Alerts into ESO?

A: Parsed incident details including call nature, incident address, dispatch timestamps, and incident numbers transfer automatically into your ESO incident logs.

Support Assistance

For further integration assistance, contact eDispatches Technical Support at 973-453-5810 (Ext: 2) or email support@edispatches.com.