Refresh Account Info (App)

Applies To: eDispatches iOS & Android Mobile App Users

If you recently added a new department or agency to your profile, or if mapped data like Points of Interest (POIs) and hydrants are missing, use these steps to refresh your mobile application data.

Method 1: Refresh Account Info (Recommended)

1. Navigate to Account Settings: Tap More at the bottom of the app menu, then select Account. 
   
2. Refresh Account Data: Tap Refresh Account Info. The app will sync your latest permissions and map layers (this may take a few seconds). 
    
   

Method 2: Log Out and Log Back In

If refreshing account info does not load your updated agency assignments or POIs, perform a complete re-authentication:

1. Navigate to Account Settings: Tap More at the bottom menu, then select Account. 
   
2. Log Out: Tap Log Out. Once returned to the main screen, re-enter your user credentials to complete a full account resynchronization.