Responses & Visual Responses

Applies To: eDispatches iOS & Android Mobile App Users

The Response feature allows personnel to indicate their availability, destination, and live location during active dispatch events directly from the eDispatches mobile app.

Response Options

When an active alert is received, responders can select one of three response statuses:

• Station (Blue): You are responding directly to your assigned station. 
  
• Scene (Red): You are responding directly to the incident scene. 
  
• Unable: You are unavailable to respond to the incident. 
  

How to Submit & View Responses

Submitting a Response

Responders can submit or update their status from either the main dashboard or the active map screen during an open event window:

• From Main Menu / Dashboard: Tap your status selection at the bottom of the main alert card. Real-time department tallies display next to each option. 
   
  
• From Map Screen: Tap Respond on the map layout. If the button is greyed out, the account administrator's active event window has expired. 
   
  

Viewing Personnel Responses

Scroll down below the alert details screen to view a real-time list of department responses. "Going to Scene" entries populate at the top of the list, color-coded red for Scene and blue for Station.

Visual Response (Live Tracking Map)

Visual Response tracks personnel locations in real time as they travel toward the incident scene or station:

• Map Visibility: Setting your status to Going to Station (Blue icon) or Going to Scene (Red icon) shares your live GPS location on the map with other department members.
• Privacy & Duration: Selecting Unable or failing to make a selection hides your location. All tracking automatically stops and personnel markers disappear once the active event window closes.
• Location Permissions: iOS and Android devices must allow "Always" or "While Using App" location permissions for live tracking to function. See our Location Permission Guide for assistance.

Troubleshooting Missing Response Options

If you cannot view or submit responses, verify the following configuration items:

• Administrator Settings: Ensure your Account Administrator has enabled the Response feature in the eDispatches portal.
• Active Event Expiration: Responses can only be submitted or altered while the call falls within the active event window window set by your administrator.
• Sub-Account / Tone Assignments: If your organization uses sub-accounts, verify with your administrator that your user profile and assigned radio tones belong to the correct sub-account partition.