Users & Sub Accounts

Applies To: eDispatches Account Administrators & Multi-Agency Setup

Organizations managing multiple departments, stations, or agencies can create Sub Accounts in the web portal. Sub Accounts allow delegated Users to manage specific agency rosters, recipient limits, and tone assignments independently.

How to Create and Configure a Sub Account

1. Create Sub Account: Log into the portal, navigate to Account > Sub Accounts, and click Add Sub Account. 
   
2. Name the Sub Account: Enter a recognizable identifier for the department, station, or agency name. 
   
3. Set Recipient Limits: Click Edit Limits to allocate a specific number of recipient slots based on your master subscription plan, then click Save. 
    
   
4. Assign Agency Tones: Assign specific dispatch tones to the Sub Account. 
   Note: Tones assigned to a Sub Account ensure that member alert responses remain localized to that specific sub-account roster. 
    
   
5. Assign Sub Account Administrator: Click Add Administrator, select an existing user from the dropdown menu, and click Add User. 
   (If you need to create a new user account first, see our guide on Creating Users). 
    
    
   

Completed Sub Account Overview

Once configured, your Sub Account panel displays assigned recipient limits, delegated administrators, and linked dispatch tones.