Creating Users

Applies To: eDispatches Account Administrators & System User Management

A User is an administrative profile with login credentials for the eDispatches web portal. Users can be granted privileges to modify account settings, manage recipient rosters, and broadcast messages. User accounts must be created directly from the web portal.

Creating a New User Account

1. Access Account Menu: Log into the administrative web portal and select Account in the top right corner. 
   
2. Open Users Tab: Select Users from the bottom navigation tabs. 
   
3. Create User Entry: Click +New to open the user creation form. 
   

4. Fill Required Profile Details & Permissions: Complete all required user information fields and assign access privileges:

   • Username
   • Password
   • Email Address
   • First Name
   • Last Name

   Configuring Permissions: Set administrative rights for the user, including permission to send Priority Messages. Enabling the Master User option grants full administrative control over the entire eDispatches account.

   
   

5. Save Profile: Click Save to create the new user account. 
   

Linking Users to Mobile App Profiles

Web portal User accounts can be linked to mobile app profiles to enable elevated features in the app, such as sending Priority Messages. For step-by-step instructions, view our guide on Linking Administrator Users.