We're reaching out to provide important information regarding a shift in how cell phone carriers are handling certain text message services. You may be aware that some carriers are beginning to phase out or restrict the use of email-to-text and text-to-email functionalities. This change has led to some confusion among our customers, and we want to assure you about the continued reliability of your eDispatches notifications.
It's crucial to understand that these changes in carrier practices do not directly impact the delivery of your eDispatches text notifications. We utilize direct, high-priority pathways with major cell phone carriers to ensure your critical alerts are delivered promptly and dependably. We are actively collaborating with all major carriers to proactively address any potential impacts and maintain the seamless operation of our text notification service.
However, this industry-wide trend does underscore a broader point: text messaging, while still a vital tool, is becoming inherently less reliable as a primary method for critical, time-sensitive alerts. Factors beyond our control, such as network congestion, carrier-specific filtering, and evolving spam prevention measures, can occasionally delay or prevent the delivery of standard text messages.
For the ultimate in reliability and the most consistent delivery of your eDispatches notifications, we strongly encourage all users to utilize the eDispatches mobile application.
The eDispatches app offers a multitude of benefits that go beyond basic text notifications:
- Unmatched Reliability: App notifications are delivered directly to your device via dedicated push notification services, bypassing many of the limitations inherent in text messaging.
- Enhanced Features: The app provides a richer experience with features like audible alerts, customizable tones, mapping, incident details, ability to review past dispatches and RapidSOS caller location.
- Complete Control: Manage your notification settings and preferences directly within the app for a personalized experience.
While we remain committed to providing robust text message notifications and will continue to work closely with carriers to ensure their effectiveness, the eDispatches app represents the most reliable and feature-rich method for receiving your critical alerts. We highly recommend making it your primary notification method.
If you haven't already, please download the eDispatches app from your device's app store today. For any questions or assistance, our support team is always here to help.
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