Important Update Regarding Text Message Notifications and the Future of Reliable Alerts

Applies To: All eDispatches Users & Personnel Receiving SMS Text Alerts

Cell phone carriers are increasingly restricting email-to-text gateway services, highlighting why the eDispatches Mobile App is recommended as your primary notification method for time-sensitive emergency alerts.

How Carrier Changes Impact eDispatches Texts

While major cellular carriers are phasing out standard email-to-text pathways, eDispatches text notifications remain functional and uninterrupted:

• Direct Carrier Pathways: eDispatches routes notifications through direct, high-priority pathways with major wireless carriers rather than unverified consumer email gateways.
• Carrier Filtering Limitations: Standard SMS text messaging is increasingly subject to network congestion, strict spam filtering, and carrier-enforced delivery delays beyond our control.

Why Transition to the eDispatches Mobile App

To ensure maximum delivery speed and avoid carrier SMS limitations, we strongly recommend using the eDispatches Mobile App as your primary alert channel.

Key Mobile App Advantages

• Unmatched Delivery Reliability: Push notifications transmit directly through dedicated Apple (APNs) and Google (FCM) servers, bypassing cellular SMS filters completely.
• Rich Emergency Features: Access custom alert tones, live mapping, CAD incident details, past call archives, and integrated RapidSOS Caller Location data.
• Notification Management: Personalize alert volume, tone assignments, and department preferences directly within the application.

Download the eDispatches app from the Apple App Store or Google Play Store to ensure fast, dependable dispatch alerts.