Priority Text Messages

Applies To: eDispatches App Users & Administrators with Priority Messaging Permissions

Priority Text Messaging allows authorized account administrators and users to dispatch critical announcements, updates, or text alerts directly from the mobile app or web portal.

Sending a Priority Text Message from the Mobile App

1. Compose Message: Open the app and navigate to the Messages tab.

   • iOS (iPhone): Tap the Message icon in the top right corner.
   • Android: Tap the Compose button in the bottom right corner.

   
    
   

2. Select Recipients: Choose your target audience by selecting predefined department groups or individual members. 
   

3. Type & Send: Enter your message text (up to 10,000 characters). When complete, tap Send in the top right corner.

    
    

Sending a Priority Text Message from the Web Portal

1. Log into your administrative account on the eDispatches portal and select Messaging from the top navigation bar. 
   
2. Select your target recipients or groups, type your announcement in the text field, and click Send. 
   

Priority Text Delivery Settings

You can customize how inbound Priority Text alerts deliver to your mobile device by navigating to Settings > Messages > Priority Text.

Available alert channels include In-App Push Notification (default), Phone Call, or Email Notification.