Detector Offline

Applies To: eDispatches Hardware & Detector Troubleshooting

When an eDispatches detector goes offline or displays a "LATE" status, the Account Administrator receives an automated SMS alert. Learn how to manage Offline Equipment Notification Contacts in the portal.

Step 1: Power Verification

Check the front power button on the detector unit:

• Blue Light Active: The detector is receiving power. Proceed to Step 2.
• No Blue Light: Verify AC outlet power and ensure all power adapter brick cable connections are fully seated.

Step 2: Internet Connection & Power Cycle Procedures

If power is verified but the equipment status remains "LATE", perform the following network reset sequence:

Basic Power Cycle

1. Verify active internet access on other local network devices.
2. Power off the eDispatches detector, wait 10 seconds, and power it back on. Allow up to 3 minutes for full boot initialization.

Full Network Reboot Sequence

If basic rebooting does not restore the "ONLINE" status, perform a complete sequential network power cycle:

1. Power Off Equipment in Order:
   1. eDispatches Detector
   2. Internet Modem
   3. Broadband Router
2. Power On Modem: Reconnect power to the modem and wait until all network status lights stabilize.
3. Power On Router: Reconnect power to the router and wait until wireless/Ethernet activity stabilizes.
4. Verify Local Network: Confirm web browsing functionality on a secondary computer connected to the network.
5. Power On Detector: Reconnect power to the eDispatches detector. Within a few minutes, system status in the portal should return to ONLINE.

Step 3: Support Escalation

If the detector remains offline after completing power and network resets, contact eDispatches Technical Support directly at 973-453-5810 (Ext: 2).