Adding Detector Down Recipients

Applies To: eDispatches Account Administrators & Equipment Managers

When an eDispatches detector goes offline, automated SMS alerts are sent to designated recipients. Account Administrators can configure additional personnel to receive detector outage notifications directly in the client portal.

Detector Status & Initial Troubleshooting

• Default Alert Behavior: By default, the primary Account Administrator receives an immediate text message if detector hardware stops communicating with eDispatches servers.
• Troubleshooting Offline Equipment: To resolve power, internet, or status errors on an offline detector, review our Detector Offline Troubleshooting Guide.

Adding Detector Down Notification Recipients

Note: Managing detector alert contacts requires Administrative Rights in the eDispatches portal.

1. Log In: Access your administrative portal account at eDispatches.com. 
   
2. Navigate to Account Settings: Click Account in the top-right corner of the navigation bar. 
   
3. Select Detectors Tab: Click the Detectors tab in the upper-left menu section. 
   
4. Add Recipient: Locate the Detector Down Recipients box on the right side of the screen and click Add Recipient. 
   
5. Select Personnel & Save: Choose the target recipient from the user dropdown menu and click Add.