Peter Grammatas

 Chat is a real time back and forth space within our mobile app for your agency to communicate by text in real time. Maybe it is a rig out of service? Perhaps you need to communicate about a specia...

Applies To: eDispatches Mobile App Users & Map AdministratorsLearn how to modify the location or permanently remove existing hydrants and Points of Interest (POIs) directly from the eDispatches mob...

Applies To: All eDispatches Portal & App UsersIf you have forgotten your eDispatches account username, use the automated retrieval tool to receive your login credentials via email or text message.H...

Applies To: eDispatches App & Web Portal Password ResetsIf you have forgotten your password or are unable to log into your account, follow these steps to reset your credentials using your registere...

Applies To: eDispatches Account Administrators & Billing ManagementFollow these steps to update or change the designated billing contact responsible for receiving account invoices and payment notif...

Applies To: eDispatches Account Administrators & Department ManagementInstructions for updating the primary eDispatches Account Administrator, either through the self-service web portal or by submi...

Applies To: eDispatches Account Administrators & Recipient ManagementWhen a user switches cellular providers, an Account Administrator must update the recipient's phone carrier in the web portal. A...

Applies To: eDispatches Account Administrators & Recipient ManagementWhen a user updates their mobile phone number, an Account Administrator must update the phone number field within the recipient'...

Applies To: eDispatches iOS & Android App UsersUsers can update their eDispatches login username directly within the mobile application settings for security purposes, typo corrections, or personal...

Applies To: All eDispatches App & Phone/SMS Notification UsersIf you no longer wish to use eDispatches, you can request account deletion through your department administrator or delete your user pr...