Peter Grammatas

Q. What is ESO? A. ESO is an emergency management reporting system that allows tracking of Fire & EMS calls. Q. Is there any additional cost to use the integration from eDispatches? A. No. eDispatc...

Q. What is LEI? A. LEI stands for Latest Emergency Information and is also referred to as real-time 911 caller location. Q. Is there any additional cost to get LEI in eDispatches? A. No. If your CA...

Apple CarPlay feature has been added to the eDispatches iOS app Version: 4.7.0. Users can now listen to audio alerts and streaming audio directly from CarPlay. If you are an Enhanced CAD Relay user...

Edit or Remove Hydrants and POIs on the map Select Edit from the POI entry. From the Map screen you can select Edit to modify or delete an existing hydrant or POI.   Edit the locatio...

  Chat is a real time back and forth space within our mobile app for your agency to communicate by text in real time. Maybe it is a rig out of service? Perhaps you need to communicate about a spec...

Inclement weather can impact and interrupt parts of your eDispatches service. This article will cover what to expect when your eDispatches equipment is offline and what parts of the service remain ...

eDispatches provides a computer called a detector as well as an analog or digital scanner. You may consider connecting the eDispatches equipment (detector) directly to your own console or audio sou...

This feature is currently only available for Android users. Auto Playback Auto Playback will automatically play an audio alert from the Android lock screen.   How to enable auto playback ...

Customizing App Tone Sounds There are many possibilities to customizing your app notification sounds. If you receive more than one department or agency tone you can customize each tone's sound so y...

Document Storage (Pre-Plans, Pictures, Documents) to Maps If would like to add additional information to any Hydrant or Points of Interest like Pre-Plans, Pictures or Documents that may be helpful ...