Step 1

Enter your valid 10 digit phone number.

When you first launch the eDispatches app, you'll need to enter your valid 10 digital phone number.

This number must be added by your account administrator first in order to proceed.

Step 2

Create a username and a password.

It is also important to enter a valid UNIQUE email address, this email must be different than any previous iPhone or Android setups.  In the event you ever forget your username or password, we will email you with instructions for reset.  You will also need this email address to complete setup in the final Step 9.

NOTE: Account Administrators, this is a new username and password for the App.  Your existing administrator username and password will be required on Step 4.

Step 3

Enter your first and last name.

In this step you'll be entering your first and last name, this name will be displayed in the app.  You may also enter a nickname.

Step 4

Administrator Login

If you are an eDispatches account administrator (you manage the recipients of the account and/or have access to send priority messages from app), you will need to enter your administrator username and password on this step.  If you are not an account administrator, you can simply select "I'm Not an Administrator" and proceed to the next step.  For additional information on this step please review Linking Administrator article.

Step 5

Verify Device

iPads are unable to receive text messages so you'll need to select "Didn't get it".

Step 6

Verify Device Continued

Select "Can't Receive Text".

Step 7

Authorization Code

An "Authorization Code" is a 4-digit number that was previously used along with a phone number, for logging into the old version of the eDispatches app.  If you have forgotten or never knew your Authorization Code, your agency's local eDispatches Account Administrator can look it up for you in the portal. 

Due to security reasons, eDispatches Support staff are unable to retrieve lost Authorization Codes for you.  You must ask your local Account Administrator to provide you this code.

Step 8

Enter Authorization Code

Once you have your Authorization Code from your account administrator you can enter it and proceed to the final step.

Step 9

Verify Device

You'll need to check your email account for a 6 digit code that was sent to the email address you used previously in Step 2.  Once you've received this 6 digit code and entered you may verify & finish account setup!  Congratulations, you've setup your iPad with the eDispatches App!