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Refresh Account Info (App)

Pete Grammatas
  • Updated

If you've recently been added to an additional account for another agency or department or if there was recent account changes done and these changes aren't reflecting in your iPhone or Android app yet please try the following.

Step 1

Select "Profile" from the app.
Profile.png

Step 2

Select "Refresh Account Info" from the app. The app will begin to download any changes, this may take a few seconds to complete.

Refresh_Account_Info.png

Refreshing.png

If "Refresh Account Info" doesn't work, try "Log Out" and logging back in it.  Some account changes may require you to log out and log back into the app.

Step 1

Select "Profile" from the app.
Profile.png

Step 2

Select "Log Out" from the app.
Log_out.png

 

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