Availability and Response – eDispatches

Availability
Availability allows you to forecast response levels before an incident even happens. Each user can update their status at anytime. Additionally the Chief or their designee(s) can request, from within the app, that their staff update their status so they can have a real time idea of who may or may not be available in the coming hours, days, etc...

Setting your availability

Step 1

To access availability select the "My Status" icon from the bottom center of the app to open the "My Status" menu. In "My Status" you will see the availability information for all your assigned departments/accounts.

Step 2

Select the "My Availability" below your agency or department to change or edit your availability status.

Step 3

Select from the three options "Available", "Maybe" and "Unavailable". The status can be edited at anytime.

Viewing other member's availability

From the "My Status" are you will see a grand total Available, Maybe and Unavailable statuses in your agency or department.

Selecting the grand total Available area which will take your a more detailed overview that will show you each member's availability status and when it was last updated.

You can also setup your own monitor display or computer at your station, dispatch center, or anywhere you'd like to display this information.

Displaying this information is easy and customizable for your department's needs.

Click here for more information on Station Display.

Availability Settings

Enabling the availability feature
Step 1: Log into your eDispatches web portal.
Step 2: Select "Account"
Step 3: Select the "Availability" tab.
Step 4: Select the on / off switch to enable or disable the Availability feature. If you use Sub Accounts you can enable or disable the availability feature for each individual Sub Account.

Availability General Settings
Status Expires After - The length of time after which an individual Recipient's status choice status will expire. After this time, the Recipient's status will automatically change to "Unknown". You can select from a drop down to set the expiration time.

Requesting Availability Update
Only users with the permission set from the customer portal can request availability updates.

Account administrators can add members to the "Request Update" list.

Step 1: Log into your eDispatches web portal.
Step 2: Select "Account"
Step 3: Select the "Availability" tab.
Step 4: Select the Subscriber or Sub Account you wish to modify and select "+Add" button to add a member to have requesting ability from the app.

Step 1

Select the availability area to request availability updates for a selected agency or department.

Step 2

Select "Request All" or "Request" for an individual member.

View Override
View Override allows you to give individual Recipients the permission to see Availability Lists for Sub Account(s) to which they do not belong.

Account administrators can add members to the "View Override" list.

Setting your Response

Step 1

When you receive an Audio Alert or CAD Alert you will be able to select "RESPOND".

If you don't see a Respond button your account administrator maybe have responding feature turned off or the tone you are assigned isn't associated with your sub-account.

Step 2

Select from the three available response options.

Going to scene

Going to station

Unable to respond

Step 3

You'll receive confirmation once you've selected a response.

Viewing Responses

You can view all the responses to a call from the alert screen.

Red indicates members are going to the scene.

Blue indicates members are going to the station.

Responses can be changed during the alert event time.

Response Settings

Enabling the response feature.

Step 1: Log into your eDispatches web portal.
Step 2: Select "Account".
Step 3: Select the "Response" tab.
Step 4: Select the on / off switch to enable or disable the Response feature. If you use Sub Accounts, you can enable or disable the availability feature for each individual Sub Account.

Response General Settings
Event Expires After - The length of time after which an individual “Event” will expire. Since we aren’t able to know the content of your dispatch audio recordings, the system is designed to group “close together” dispatches into a single “Event.” This setting lets you determine how far apart two dispatches need to be in order for them to be considered separate events. You can select from a drop down to choose your preferred length of time. You may choose a different value for each of your Sub Accounts (if you use them).

Related articles