ESO CAD Integration FAQ

Q. What is ESO?

A. ESO is an emergency management reporting system that allows tracking of Fire & EMS calls.

Q. Is there any additional cost to use the integration from eDispatches?

A. No. eDispatches does not charge to use their portion of the ESO integration.

Q. What do I need from ESO?

A. To use the integration in ESO, you will need to purchase or have access to their Properties and Fire Properties API.

Q. How do I get the API key from ESO?

A. Within the ESO portal, under “API Management” on the admin page, select “Subscriptions”. If this isn’t visible, contact ESO API support at APISupport@eso.com.. 

Q. How do I integrate eDispatches CAD after gaining access to the API?

A. You will need a “CAD Registry ID” from ESO. To get this value, contact success@eso.com.

Q. I have the API Key and my CAD Registry ID, what’s next?

A. Contact eDispatches to finalize the integration at support@edispatches.com sending both of these values.

Q. What values are mapped from eDispatches CAD Alerts to ESO?

A. This is dependent on what information your CAD system exports.

Q. I have more questions about the integration, who can I contact?

A. You can contact our support team at 973-453-5810 x2 or send an email to support@edispatches.com and we will be happy to answer any questions you have.