Availability and Response

Availability and Response



Availability
Availability allows you to forecast response levels before an incident even happens.  Each user can update their status at anytime.  Additionally the Chief or their designee(s) can request, from within the app, that their staff update their status so they can have a real time idea of who may or may not be available in the coming hours, days, etc...

Setting your availability

Step 1: Select the eDispatches icon to pull open the menu in the app.
Step 2: Select "Availability" from the slide out menu.
Step 3: Select your name in the top of the list to expand your personal availability options.


After selecting an availability your availability status will be indicated by a symbol next to your name.

You can view other members and their availability right from this screen.  Scroll down to see everyone.

Requesting Update
Only members with the permission set from the customer portal can request availability updates.  Please see "Availability Permissions" in this article for more details.


Select "Request Update" button.  This will send a push notification to all members in the Account/Sub-Account to update their availability.

Choose a different account

Some eDispatches recipients may be on multiple eDispatches subscriber accounts.  Those individuals may have access to set a different availability status for each account. NOTE: County accounts with numerous sub accounts may need to consult technical support for direction on how to configure this option.

Step 1: Select "Choose Account" button.
Step 2: Select Account/Sub Account for which you wish to set your availability status.


Availability Settings

Enabling the availability feature
Step 1: Log into your eDispatches web portal.
Step 2: Select "Account"
Step 3: Select the "Availability" tab.
Step 4: Select the on / off switch to enable or disable the Availability feature.  If you use Sub Accounts you can enable or disable the availability feature for each individual Sub Account.




Availability General Settings
Status Expires After - The length of time after which an individual Recipient's status choice status will expire.  After this time, the Recipient's status will automatically change to "Unknown".  You can select from a drop down to set the expiration time.

View Override
View Override allows you to give individual Recipients the permission to see Availability Lists for Sub Account(s) to which they do not belong.  Make sure you have selected the correct Sub Account on the left before giving this permission to your Recipients.


You can add members to this override view by clicking Add button.

Request Update
If you add a Recipient to this list, they will see a "Request Update" button in the Availability section of their app.  When the button is tapped, all app users in the Sub Account will receive a push notification asking them to update their Availability choice.  Make sure you have selected the correct Sub Account on the left before giving this permission to your Recipients.

You can assign this permission to Recipients by clicking Add button.



Response

Setting your response
When receiving an eDispatches alert you'll have the ability to select from three responses.

Select "Station", "Scene", or "Unable" as appropriate.

Station: You are responding to your assigned station.
Scene: You are responding to the incident scene.
Unable: You are unable to respond.



Responses can be changed as long as the event is active.


Response Settings
Enabling the response feature.

Step 1: Log into your eDispatches web portal.
Step 2: Select "Account".
Step 3: Select the "Response" tab.
Step 4: Select the on / off switch to enable or disable the Response feature.  If you use Sub Accounts, you can enable or disable the availability feature for each individual Sub Account.



Response General Settings
Event Expires After - The length of time after which an individual “Event” will expire.  Since we aren’t able to know the content of your dispatch audio recordings, the system is designed to group “close together” dispatches into a single “Event.”  This setting lets you determine how far apart two dispatches need to be in order for them to be considered separate events. You can select from a drop down to choose your preferred length of time.  You may choose a different value for each of your Sub Accounts (if you use them).



Response List
During an active Event, you can view a list of your members' responses.

Select "List" button to view all members who've set a response during the active alert.  A summary of the total number members that have made responses is shown at the top.

Member responses are indicated by three symbols.


Station Display
You can also setup your own monitor display or computer at your station, dispatch center, or anywhere you'd like to display this information.  Displaying this information is easy and customizable for your department's needs.  Click here for more information on Station Display.

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