Critical Alerts

What are critical alerts?

Critical Alerts are available for iPhones with iOS 12 or later.  This feature will allow the notification sound to override the silence switch on iPhones.  This is perfect for users who silence their iPhones at night but don't want to miss an eDispatches alert.

How do I enable critical alerts?

Be sure that in your iOS settings you have enabled "Allow Critical Alerts".
  1. Go to Settings
  2. Select Notifications
  3. Select eDispatches
  4. Enable "Allow Critical Alerts"

Enabling Critical Alerts for individual tones.
You can enable and disable Critical Alerts for individual tones from the eDispatches app.
  1. Open the eDispatches app.
  2. Go to Settings
  3. Select Edit Settings for notifications
  4. Select the tone you'd like to modify.
  5. Select App notifications
  6. Toggle the on/off switch for "Critical Alerts".


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