iPhone app not alerting

Not Alerting

Sometimes after updating the iOS or getting a new iPhone the application requires to register again with our APNS (Apple Push Notification Server).  We suggest trying the following steps to get your iPhone app working again.
 
  1. Navigate to the iPhone's Settings > Notifications
  2. Scroll down and open eDispatches
  3. Verify the following settings are enabled
    • Show in Notification Center
    • Sounds
    • Show on Lock Screen
    Allow Notifications
  4. Verify that "Alert Style" is on Banners or Alerts and Sounds is enabled.
  5. Select "Back"
  6. Then go back to your home screen and open the eDispatches app.










If the above steps did not fix the app please try the next following steps:
 
  1. Open iPhone Settings > General > Reset
  2. Select "Reset Network Settings". (This step will not reset the "whole phone".  This will just reset the network settings to their factory defaults).
  3. After the phone reboots, open the eDispatches app.


 

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